Customer Success Advisor

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Summary of the Role

Job Title: Customer Success Advisor
Employment Type: Full-Time, Permanent
Location: Remote, United Kingdom
Salary Range: £23,000 and £37,000 p.a.
Job Summary: We're seeking someone to guide our customers through the buyer's journey. You'll be responsible for driving customer satisfaction, retention, and loyalty by ensuring our customers achieve their desired outcomes and maximise the value they get from our products and services.
People Manager: No
Application Deadline: June 27th 2025 at 17:00 BST (UTC+01:00)

What you'll do

Onboard new clients, guiding them through the initial registration process and ensuring they get the most from their experience.
Build and maintain strong relationships with customers through regular check-ins to foster trust and satisfaction.
Monitor customer engagement metrics to identify potential issues or areas for improvement, addressing concerns before they escalate.
Act as the voice of the customer (VoC) internally, relaying feedback and insights to Product and Support teams to drive improvements and address customer needs.
Help customers achieve their goals by demonstrating the value of the products and services, highlighting additional features and benefits as necessary.
Identify opportunities to recommend additional products or services that might further benefit the customer based on their evolving needs.
Work closely with Sales, Marketing, Product, and Support teams to ensure a unified approach to customer success and to address any customer-related issues or requests.

What you'll bring

3 to 5 years of related professional experience.
A Bachelor's degree in a related field (i.e. Business Management, Psychology, etc.).
Subject matter expertise in:

developing and maintaining the necessary knowledge to effectively communicate the features and benefits of products and services,
executing customer engagement strategies and planning frameworks to drive customer engagement, and
tracking and reporting market trends and insights as they relate to evolving customer needs.

Proficiency with tools such as Customer Relationship Management software (e.g. Salesforce, HubSpot, Zoho CRM, etc.), communication and collaboration platforms (e.g. Slack, Zoom, Zoho Desk, etc.), and productivity and automation solutions (e.g. Calendly, Asana, Monday, Zoho Cliq, etc.).
Evidence of desirable soft skills, including communication, empathy, active listening, problem-solving, patience, adaptability, and a customer-focused mindset.
Previous experience working within the training and development space would be an advantage.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. For all roles in the United Kingdom, candidates will need to demonstrate their right to work.

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